For the past 25 years, R & D Computer Systems, LLC, has proudly pioneered the implementation of the Laserfiche document management systems for organizations like yours; successfully helping our customers improve their record keeping and business operations. It's because of customers like you that we have experienced solid growth of our Laserfiche business year after year. We are extremely proud of this continued growth, but more importantly, we're even more proud of the loyalty we have experienced and the relationships we have developed.
This continued growth required us to make a pivotal decision in regards to supporting the expanding customer base. Either grow our organization by expanding staff or look to partner with another organization expanding our customer support and resource capabilities. After careful consideration and review of a lengthy list of potential Laserfiche providers, Danna and I have decided to merge our organization ICC Community Development Solutions (formerly General Code Content Management Solutions). ICC CDS is a sister company to General Code and both companies are subsidiaries of the International Code Council (ICC) the publisher of the International Building Codes.
ICC CDS is a top 5 Laserfiche Solution provider serving nearly 500 Laserfiche accounts across the United States. They have high standard of service and their values as an organization match up perfectly with how we have managed our business – with a customer first philosophy backed up by very experienced technical and business development staff. We have known the senior management team for a very long time and have great confidence in their ability to provide the additional support and resources we believe are needed to continue providing you with the very best in Laserfiche support.
We are excited to be a part of the ICC CDS business and look forward to continuing our relationship for a very long time.
Richard McGinnis
Laserfiche Technical Support
Your Technical Support Contact Information going forward will be:
• Online Support Ticket (preferred): https://icc-cds.com/helpdesk/
• Email: LFsupport@icc-cds.com
• Emergency Phone Support: 1-855-436-5500
